Frequently Asked Questions
The Order Process
Is your online order process safe?
Yes. Our secure server software encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. The encryption process takes the characters you enter and converts them into bits of code that are securely transmitted over the Internet. When your order reaches us, it can be decrypted only by designated Patron Service Representatives and Managers in our Ticket Office.
How do you process my subscription order?
Renewing subscribers are given priority for seating changes based on prior subscription and contribution history. Seating assignments for new subscribers are made on a date-received basis after renewal orders have been processed. All subscribers will receive an order confirmation in the mail in June.
When will I receive my tickets?
Subscription Orders: If you renew or purchase your subscription by July, you will receive your season tickets and other important information about your subscription by mail mid-August. After this point, season tickets will be mailed to you at least two weeks before your first concert. If there is not enough time to mail your tickets before the start of the series, your tickets will be held at will call at the Arlene Schnitzer Concert Hall starting two hours before your first concert begins.
Individual Concert Orders: Your tickets will be mailed to the address provided when ordered at least one week before the concert, unless Will Call is requested or purchase is made from out of state (see below). Tickets purchased within six days of a concert will be held for pick up at Will Call, which opens two hours before the concert begins at the Arlene Schnitzer Concert Hall.
I live out of state (Oregon and Washington). How will I receive my tickets?
To protect our patrons from secondary ticket brokers and scalpers, the Oregon Symphony will not mail tickets to purchasers outside Oregon and Washington. Any tickets purchased by patrons outside these states will be held for pick-up at Will Call at the Arlene Schnitzer Concert Hall, starting two hours before the concert. The purchaser must present a valid photo ID and the credit card used to purchase the tickets.
The Oregon Symphony is the only authorized seller of Oregon Symphony and Oregon Symphony Presents tickets. Tickets obtained via unauthorized sources are at the buyer’s own risk.
Special Provisions and Discounts
What provisions are made for patrons with disabilities?
ADA seating and infrared listening devices are available for all concerts. Large print programs for Classical and Pops concerts can be obtained free of charge at the Customer Service Table in the concert hall lobby. Braille programs and signing interpretation may be available for concerts if requested at least four weeks in advance. Please contact the ticket office for more information on available ADA seating or other provisions.
Are there discounts for seniors or students?
Senior citizens (62+) may purchase half-price tickets for all Classical and Pops series concerts starting two hours before the concert in the lobby of the Arlene Schnitzer Concert Hall, pending availability. All seating sections are eligible for this discount except Dress Circle.
Students may purchase $10 tickets for select concerts. Tickets may be purchased starting the Monday before a concert weekend by visiting the Symphony Ticket Office at 909 SW Washington Street, or starting two hours before eligible concerts in the lobby of the Arlene Schnitzer Concert Hall. A valid student ID is required to receive this discount, and one discount ticket may be purchased per ID. Some seating restrictions apply. View eligible concerts
Call 503-228-1353 or 1-800-228-7343 for more information on these discount programs.
Are group discounts available?
Yes. Discounts are available for groups of 10 or more. See our information on group sales.
The Concert Experience
How long are concerts?
Oregon Symphony Classical and Pops concerts will end within two and a half hours, including intermission. Kids Concerts are one hour with no intermission. Due to the variety of performers and formats, the duration of Special Concerts vary.
What should I wear to the concert?
Wear what makes you feel most comfortable! Many people enjoy dressing up for the occasion, but if you prefer to come in casual attire you won’t feel out of place.
What is the recommended age for children at Symphony Concerts?
With the exception of concerts designed for kids and families, Symphony performances are not recommended for children younger than 7 years of age. All children must be ticketed, with an individual seat purchased for them. Aside from Kids Concerts, no children under the age of 3 will be admitted under any circumstances.
Can I take a tour of the Arlene Schnitzer Concert Hall?
Yes. Guided tours are available through Portland’5 Center for the Arts. View information
How can I learn more about the music?
There are many ways for you to learn more about the music. Here are just a few:
- InSymphony: Our free program book, InSymphony, is distributed at every Oregon Symphony concert and provides audience members with in-depth access to upcoming concerts, including complete program information, program notes, recommended recordings, and interviews with top-notch artists. InSymphony is also available online if you’d like to read more before your next visit. Just follow the link by the InSymphony image on the left navigation bar of our homepage.
- Our website: Access musician biographies, program notes and more throughout our website, as well as news about the Symphony.
- Symphony emails: Sign up to receive emails – including our Concert Concierge, Picks and Previews, and monthly newsletter – for access to inside information about the programs, pieces, guest artists, musicians, education activities and more!
- Concert Conversations — Join a variety of local experts and All Classical Portland hosts for a lively pre-concert discussion about the repertoire, the composers, and historic perspectives before each Classical Series concert. Music Director Carlos Kalmar and visiting guest conductors, along with orchestra members, are frequently featured speakers. The 30-minute conversation takes place in the concert hall one hour before the concert.