After You've Arrived
Take a look around before you head to your seats. The Arlene Schnitzer Concert Hall is a Portland treasure. Built in 1928, it was known as the Paramount until it was acquired by the City of Portland in the early 1980s. After extensive refurbishing, it reopened in 1984 as the Arlene Schnitzer Concert Hall. The City owns the building, which is part of the Portland Center for the Performing Arts.
Guided tours of the Portland Center for the Performing Arts (PCPA), including the Arlene Schnitzer Concert Hall, are given on Saturdays from 11 AM to 1 PM and Wednesdays at 11 AM and first Thursdays at 6 PM For more information, call PCPA at 503-248-4335.
Services To Our Patrons
Ushers are located at each entrance to seating areas. They can direct you to your seats and will provide you with a Program Book.
Customer Service Table
Located at the Broadway entrance, the Customer Service Table is open before each concert and during intermission and is the place for any questions, suggestions or complaints. Upcoming concert and ticket information is also available. You may also turn in tickets you wish to exchange for future concerts at the Customer Service Table.
Food and Beverages
Available at concession areas in the Grand Lobby and Lower Balcony levels. A wide variety of sandwiches, desserts, candies, soft drinks, coffee, wine and beer are offered. If you want a quick bite before the concert, stop by the ArtBar & Bistro in the main level of the Portland Center for the Performing Arts across Main Street from the concert hall. Call 503-432-2905 for reservations.
Located on the Lower Level (beneath the Grand Lobby) and on the Lower Balcony Level.
Located on the Orchestra Level near the Park Avenue entrance. A nominal fee is charged to check coats. With Portland's unpredictable and often wet weather, you can greatly enhance your concert experience by checking your wet coats.
Elevators serve all levels except the Upper Balcony and are located on the right side of the concert hall as you face the stage.
Accessible entrances to the concert hall are located on both Broadway and Park Street. Wheelchair seating is available on the Orchestra and Mezzanine levels. Please notify the Ticket Office when purchasing tickets if you need wheelchair seating.
Infra-Red Hearing System
The Arlene Schnitzer Concert Hall is equipped with an infra-red hearing system. Headphones are available free of charge at the Cloak Room.
Large-print programs for Classical and Pops concerts are available at the Customer Service Table.
Please arrive early. The doors of the Arlene Schnitzer Concert Hall open one hour prior to the concert, except for Classical Concerts, when the doors open approximately one hour and fifteen minutes prior to the concert to allow patrons time to find seats for the pre-concert talk. (The doors open 45 minutes prior to Kids Concerts.) Latecomers will not be admitted to their seats until after the completion of the first piece.
Please be considerate of concert-goers who may suffer from allergies by not wearing heavy perfumes.
Cameras and Recording Devices
Cameras and recording devices are not permitted.
The use of cellular telephones is prohibited in the seating area at all times. Please remember to turn off your cell phone before entering the concert hall, and to use cell phones only in the lobby area.
Please turn off all beepers and watch alarms before entering the concert hall.
If you need to leave a number where you can be reached in case of an emergency, leave your seat location and the telephone number 503-274-6564. An usher will contact you if you receive a message.