Still have questions?
Contact our box office at symphony@orsymphony.org or by phone (English/Español) at 503.228.1353.
Frequently Asked Questions
Don't see your question below? Get in touch and we'll be happy to help!
Family + Children
Can I bring my child to the Symphony?
Our concerts are generally recommended for children aged 7 and up. Except at Music for Families Concerts, children under age 3 will not be admitted.
Does my child need a ticket?
Yes, all attendees are required to purchase a ticket. We offer $10 student tickets with an accepted application.
Are booster seats available at the concert hall?
A limited number of booster seats are available to check out at the Arlene Schnitzer Concert Hall coat check on a first come, first served basis.
If my child is performing in a prelude ensemble, can I come in to watch without a ticket to the Symphony performance?
Prelude parents may enter the concert hall to watch their children 75 minutes prior to a classical concert or 60 minutes prior to any other performance. Parents without tickets to the Symphony concert should leave the concert hall following the prelude performance.
Tickets and Subscriptions
You can also visit our Ticket Office page for hours, customer serivce, policies, and more.
How can I purchase tickets?
You can purchase online. Alternatively, you can call our Ticket Office at 302.228.1353 or purchase tickets in person at the concert hall starting two (2) hours prior to the start of each show. Bringing a Group of 10 or more? Find information on group tickets here.
Do you offer discounted tickets?
Yes! We believe that orchestral music is for everyone, and we offer a wide range of discounts. Learn more and see if you qualify!
Where can I pick up Will Call tickets?
Our Will Call window is located on the Broadway side of the Arlene Schnitzer Concert Hall, under the iconic Portland marquee.
What do I do if I lose my tickets?
We’ve got you covered! Visit the Box Office at the concert hall and a Patron Services Representative will be happy to reprint your tickets. The Box Office is located in the main lobby of the Arlene Schnitzer Concert Hall, closest to the NW Broadway entrance.
Can I exchange my tickets for another concert?
All subscribers receive free unlimited exchanges all season long within your series. Non-subscribers can exchange select concerts at a $6 per ticket exchange rate. Restrictions apply. More information here.
How can I subscribe to the Symphony?
We offer flexible subscription packages, starting at just 3 concerts per season! Visit this page to learn more about subscriber benefits and choose the package that best suits your needs.
How can I have my tickets delivered to me?
Digital ticketing is our default delivery method. Find more information on digital tickets here. We also offer mailed tickets or pickup at Will Call. Simply choose your preferred method at checkout!
I can’t use my tickets anymore; can I donate them?
Patrons can return their ticket(s) up to 48 hours prior to the concert as a tax-deductible donation. Please see our donation policy.
The Arlene Schnitzer Concert Hall
Be sure to check out Plan Your Visit for even more information about all our venues.
Where is the concert hall located?
The Arlene Schnitzer Concert Hall is located at 1037 SW Broadway, Portland, OR 97205.
Is there a seating chart for the venue?
Yes, view the Arlene Schnitzer Concert Hall seating chart here.
Can I bring food to the concert hall?
Outside food and beverages are prohibited in the Arlene Schnitzer Concert Hall. Concessions are sold on the first floor and mezzanine level of the concert hall.
If I leave personal property at the hall, how can I access lost & found?
To inquire about lost and found items at the Arlene Schnitzer Concert Hall please email Portland5 venues or call 503.274.6551. To inquire about lost and found items at Smith Hall, contact Willamette University Campus Safety at 503.370.6911 or via safety@willamette.edu.
Accessibility
See also: Plan Your Visit for links to accessibility information at each venue.
Are assistive listening devices available at Oregon Symphony shows?
Yes, assistive listening devices are available to loan at the Arlene Schnitzer Concert Hall coat check on a first come, first served basis.
Do you offer wheelchair seating?
Yes! Wheelchair seating is located in the Orchestra level. We have ADA accessible seating in both the front orchestra and the rear orchestra. Both seating sections will give you a great view of the stage!
Can I store my walker during the performance?
If you arrive with a walker, an usher will happily store it until after the performance or until intermission and return it to you when you are ready to leave.
First-timers guide to the Symphony
Do I need to know anything about classical music to come to an Oregon Symphony concert?
No! Our shows are designed for everyone, not just classical music enthusiasts. If you’re interested in learning more about the music on the stage, our program books have descriptions of every piece with historical and musical details. We also include program information on the webpage for each of our classical series concerts.
Where are Oregon Symphony concerts held?
The majority of our concerts are at the Arlene Schnitzer Concert Hall. We also offer a Salem Subscription Series which takes place at Smith Auditorium at Willamette University. Occasionally we feature concerts at other venues throughout the Portland metro area, Corvallis, and Newberg.
What should I wear to the Symphony?
There is no dress code for Oregon Symphony performances! Our patrons range from those dressed to the nines to those in a simple T-shirt and jeans. We just want you to feel comfortable and enjoy the performance.
Where can I park?
Parking options near the hall include street parking, parking lots, and garages. Our recommended parking garage is the Fox Tower Parking Garage, with an entrance on SW Taylor between Broadway and Park. Make sure you leave plenty of time to find parking, as the spots nearest to the hall often fill quickly. Street parking is metered until 7 pm daily.
How early should I arrive?
We recommend that you arrive at the concert hall no later than 30 minutes prior to the start of your show to leave ample time for parking and seating. If you arrive after the concert starts, you may not be seated until a suitable break in the program.
Is the concert hall accessible via public transportation?
The concert hall is conveniently accessible via TriMet, with most downtown bus routes, all five MAX light rail lines, and the Portland Streetcar stopping just a short walk away. Plan your trip at Trimet.org.
Where should I eat before the concert?
Downtown Portland is full of incredible restaurants that will take great care of you before the show. Here are some of our recommendations!
Can I take photos and videos during the concert?
You’re welcome to take photos without flash during the concert, but video is prohibited.
When should I clap?
Whenever you feel compelled!
Where should I stay if I’m coming from out of town or if I want to have a Symphony staycation?
The historic Heathman Hotel is right next door to the Arlene Schnitzer Concert Hall, making it a convenient option for symphonygoers. The Heathman offers a special rate for concertgoers!
Health and Safety
Do you have medical professionals on site at the concert hall?
Yes, we have an EMT standing by for all of our Classical Series concerts.
What does security look like at the concert hall?
The venue security team is trained to keep our performances safe. All guests will be screened through Evolv, an advanced touchless security system, upon entering the venue. Guests with medical devices will have the option of an alternative screening process. Patrons who bring weapons will not be allowed entry, and no refunds will be given. Complete safety information for the Arlene Schnitzer Concert Hall is available here.
Is there security outside of the concert hall?
Portland Clean and Safe offers additional security in the area around the Arlene Schnitzer Concert Hall, including the park blocks.